If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. It’s the same feeling my caller had when they wanted to sue them. They have let the Sender know that my package is "officially" lost and that they need to refund or replace my package. Delivering possibility. I don’t know if that’s true or not, but it’s absurd if it is. Beside, if you did sue and it actually went to a claims court, you would be wasting more time and money that its worth. Read More. One package that's gone missing isn't super unusual. You can not sue a corporation just for having bad customer service (in your opinion). Join Yahoo Answers and get 100 points today. While insured packages or express mail is help for up to 6 months, maybe even longer sometimes. UPS is now as bad as the Post Office, maybe worse. You may be better off going through your credit card company and telling them you did not receive said items. If there are enough people, maybe the mass media's gonna get the attention to their bad job and they will have to correct their bad system. For example, priority mail, certified or ordinary mail is kept for up to 3 months. She also told me that if it didn’t arrive on the 30th, it would show up on the 31st. You have an agreement with UPS. UPS:Claims If you believe your package is lost, If the damage is confirmed by UPS, the shipper can file a claim for the repair or replacement value of the package contents up to the declared value. So, how were you damaged, other than inconvenienced? Get over it. Called this week and someone else now says they won t pay anything. It does seem like you're suffering due to contractual and operational failures of UPS, but your recourse is against the merchant you paid for the goods, because you also paid them for delivery. Still have questions? Sep 23, 2014 . That UPS store has been giving me the run around. They said I can make a claim to replace the contents of the package as if they assume I was shipping X-mas gifts instead of legal documents and checks that can’t be replaced. Just like you can’t sue a restaurant for a rude waiter, there’s not much the average consumer can do about a company that doesn’t care about their customers. Smells fishy. That caller, like me, wasn’t as mad at the package going missing as they were at the response by UPS. Report the activity to your landlord. If your international package was returned due to COVID-19 and you need a postage refund, click the International Shipments tab above. Ask a lawyer - it's free! Lie #4. But you may be wondering how do I sue UPS? E-mail UPS. Find peace of mind with the details. If contents of your … That operator said the package did appear lost, but told me that it had to be missing for 72 hours before they could do an investigation. It’s really difficult to find out if a package was lost or stolen. The Law Offices of Michael J. Helfand L.L.C. 15.8K views . Regardless, all missing packages—for whatever reason—are handled this way. 1.0. Give your customers convenient delivery options. Of course, you can. You can file a formal complaint with the Postmaster General, and you could file a Government Claim for damages, but you are correct that the government and its agents are immune from suit for negligence and mistakes. I … So my question is can I sue them for taking a month to deliver my packages? No, you don't really have grounds to sue them. Can I sue UPS for a lost or stolen package? It reminds me of a phone call I had from someone once who wanted to sue them over a lost package. I understand that a package can get lost despite their tracking system. Business contracts. Browse related questions. They will cover lost packages as long as they are insured, and they will cover damaged packages as long as they are packed properly. Can you sue? 09/12 - UPDATE: After many phone calls with the UPS Investigations team, i have been informed that my Investigation has concluded on their end. However, many of the claims filed that are investigated by UPS are denied (if they are denied) for clearly outlined reasons. Delivering possibility. Details . Payment for what they lost is what you would get if you win the suit. Finally, there is never a cost to speak with the Illinois attorneys that run our site and will talk to you on the phone or by e-mail for free. Sorry for your loss and I hope you're able to locate the package. It has been so difficult to put in a "lost" claim from UPS, and Amazon for example only offered me a refund or free replacement after 10 days. I directed my ups package to be held for pick up and they lost my package? I’ve been involved in a nightmare with UPS over a lost package. Typical....just sue everyone to solve the problems. ... Can I sue them? Now ever package is scanned. When they fail at that job and lose or damage said package, then YES they are responsible for making it right. Were you harmed in any other way? UPS Customer Service Is Terrible. Alert: USPS can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. I never got an item on Ebay, seller and tracking company said I did. Good luck! It would be a waste of time. UPS Authorizes the Claim If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. I’m still waiting to hear back from them because I want to know who is responsible for this because the lost box had over $100 of trade in items that I was going to receive credit for. I used UPS, and hate it, but I heard other services are also bad...... Is there any company who can deliver better than "worst"? It reminds me of a phone call I had from someone once who wanted to sue them over a lost package. Hopefully, they are not getting stolen. Unless you're the one directly paying UPS to deliver the package you have no legal recourse because you're not a party to the "contract of carriage." i would like a refund at least. Report the activity to your landlord. WE WON MORE THAN 20 TRIALS! Hi my name is Yusuf, ups lost my package worth of 12308.02 since July and I didn t hear from them since the confirmed the lost. The minimum is $3.15 for FedEx and UPS. Have you filed a claim for a lost package? Sorry that you had this happen to you. How do you think about the answers? We should figure out which company doing "close to OK" job. If it reaches the recipient and the box is destroyed or the contents inside are damaged, you can get that cost back as well. But on the off chance that the shipping label comes off, or the package is torn and the contents scattered, you’ll have no choice but to file a lost package claim with the carrier. I’ve been involved in a nightmare with UPS over a lost package. Remarkable services that go beyond shipping and tracking to help you expand your business. As our driver is super nice I went along with it for a year before ever losing a package. The advice that you receive from us should be taken in general terms. UPS outlines proper packing technique for deliveries, and if the item was not packed well, it is not ensured by the repayment policy. Stimulus checks: What if your bank account is overdrawn? It does seem like you're suffering due to contractual and operational failures of UPS, but your recourse is against the merchant you paid for the goods, because you also paid them for delivery. I will look at small claims as a possibility. The most common reason that a damages claim will not result in repayment is improper packaging. Sponsored Listings. Can You Sue UPS for Losing an Important Package ... / Lost package investigation That is also what they told me over the phone. UPS will notify you when the package is delivered. On call #1 I was told that they would look in to it, and someone would call me within an hour. The reality is that the only way to get back at them is to take my company’s business elsewhere. Free UPS Lost Package Guide Got a lost or missing package from UPS? UPS wont help you can try opening a case with Amazon and let them know UPS never scanned the packages. That was lie #2. Shippers and receivers can report a lost package on ups.com. Ok well I had ordered some wheels for my car and they were supposed to be shipped to me on May 29, 2008 in two packages. Select the link below to e-mail UPS about your lost or damaged package. That person told me that despite what the online tracking said, my package was on a truck and would be for sure delivered by the end of the day. On May 30 the package was out of delivery and it never came. By contacting us or any lawyer that you are referred to through this website, you have not created an attorney-client relationship. Package searches can take up to 10 business days. But depending on how many lost and messed up packages they have it will probably take a day or 2. For these, you won’t be able to file a claim, and it could be difficult to get a refund or replacement. Their terrible treatment of their customers makes you want to sue. And I was traumatized not wearing my african custom. UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world. I always have such bad experiences when it comes to shipping and receiving packages from UPS. You can sign in to vote the answer. But I don't think you can sue them unless you are at a loss monetarily. ... Can I sue them? The merchant has recourse against UPS under their contract if they want to pursue it. Their business is to transport packages from one destination to another. That caller, like me, wasn’t as mad at the package going missing as they were at the response by UPS. The answer above is only general in nature and cannot be construed as legal advice, given that not enough facts are known. You can sue, but if they are willing to pay, you have won your suit already. My package was delivered the following day (oops! Turnaround Time. I emailed the customer service address I found online for UPS and it sent an auto response that said it’s not monitored. Drivers try to leave your package hidden for safety reasons, so your package could be hiding somewhere just out of plain sight. I think you can't, and "we" (many people who had bad things with UPS) are unsatisfied the fact that we can't sue this **** company. The best part of buying stuff online is eliminating the hassle. I’ve been involved in a nightmare with UPS over a lost package. So I will be pissed and keep calling until they find my package. The first thing that happened was that I called four times and got four different answers. If you’ve been in a traffic collision with a UPS truck and have suffered losses or damages, you want to ensure that you can sue UPS to get compensation. Your business might be losing money from unclaimed UPS refund claims as there are more than 50 service failures which are eligible for a complete refund. Tell them how you wish to be compensated for your inconvenience. However there has been no response. As long as they make it right, they are a-ok. UPS Store - UPS Package Lost / Stolen by UPS Empoyees. I also had lost package experienced, but it was a return package to Yoox. It’s like going to a busy restaurant where everyone but one person at the table gets their entree. How about just dealing with the fact that the order got messed up, they're trying to make it right, and move on? Select the link below to e-mail UPS about your lost or damaged package. Discover UPS Services. If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. Learn what you can do if mail or a package is late or missing. It reminds me of a phone call I had from someone once who wanted to sue them over a lost package. In subsequent phone calls when I made clear how urgent it was to get this package ASAP I was essentially told that it’s too bad. UPS Authorizes the Claim. Here’s your step by step guide for navigating their system. Their terrible treatment of their customers makes you want to sue. Once the report is received, UPS will perform a package search. They told me I’d get a call from an investigator and that never happened. Yeah...you can find a lowlife attorney to take on any case. ), but I still had to go to UPS for other packages after that. The steps in a lost package claim are as follows: Lost Package Reported Shippers are encouraged to report the lost package because notification letters are not sent to receivers. The notes on the shipper tracking was incorrect saying the Apt number wasn t on label and yet it was clearly on the original shipping label. After about a week, the person I spoke to at the UPS store location said that they have talked to UPS and that UPS has agreed to refund my shipping cost but would not pay any claim for the lost package itself. E-mail UPS. Maybe it got into the right one, maybe not. Depending on who you talk to, you get 2 different stories but no money paid. On December 29th in the morning, the package arrived in Ontario, CA, about two hours away. It’s their response that has me fuming. Pls kindly help me. It s not about getting rich quick. Can You Sue UPS for Losing an Important Package ... / Lost package investigation That is also what they told me over the phone. Domestic Shipping: If you order something domestically and it is missing, you can’t file a missing package claim until 24 hours after it was supposed to be delivered. They sent me a claim form and I filled it. Not saying that this is your fault, because everyone seems to be doing things like this. Advertisements. Since they were in two packages but I find out the other is getting shipped back to the UPS store the shipped sent out from. It would be a waste of time. If they can't find your mail, and are making every good faith effort to do so [which I doubt], that is all that is required of them. Might be better to take some time composing a straightforward and concise complaint letter to UPS. Do I get an automatic refund on ebay minutes after cancellation? It hasn’t been located since. At least not in a court room. A 5foot package that they claim they can’t find. Learn More. Lie #5. Many barely speak English and just say whatever will placate you regardless of whether it s based on any real data or truth. It is unfortunate this happened. This hasn’t been my experience with FedEx or Amazon or even the USPS. If not, do so ASAP. UPS offers a quick and easy way to track and report lost mail or packages. Can you prove financial loss due to the late delivery? Ebay closed case, what can I do about it? You should consult with an experienced CA attorney, only a CA attorney can provide you with specific legal advice. But be aware that UPS has more money, attorneys and time than you. UPS loses packages so make sure to scan your packages. Learn how to find lost mail, file claims, and request refunds. UPS ships thousands of packages and I get it that they can get lost. If the package cannot be found, the shipper can file a claim up to the declared value of the package contents. What was a lie is that she told me the delay was because my office messed up on the shipping weight. Now today June 19 I recieve one package and not the other. I told them to starts a tracer and after a week told me they are starting the insurance claim. Is the suit viable, well that is the real question. Too bad to hear that lost package from UPS. Get your answers by asking now. Web Site Disclaimer: None of the information on this website should be considered legal advice. My package was delivered the following day (oops! Incredibly unorganized by UPS to be losing so many packages. Good customer service is a lost art. I doubt you can sue them. 57 comments . The final call was at the end of the day. While UPS sounds like it has a high incidents of traffic accidents, it’s technically not higher than any other transportation company. If the package is found, UPS will not approve the claim and will route the package on to the recipient. UPS lost one of my packages insured for $300. Rating Details. If so, how would UPS "make you whole"? Are you looking for a get rich quick thing? There is no way to call the Ontario location. “It is UPS policy to just pretend like nothing is wrong when it knowingly loses a package and hope the problem goes away unless they get called out on it,” writes Benjamin. It has been so difficult to put in a "lost" claim from UPS, and Amazon for example only offered me a refund or free replacement after 10 days. If your package is insured, valuable, priority or registered mail, you can file a claim. The package was declared with document in it so no value was declared. On May 29 I was at work and missed the package and they left a infonotice. You can try to sue UPS, but it will not be cost effective. New booze tariffs about to take effect, Packers suffer major loss days before season finale, Groundbreaking rapper, producer MF Doom dies at 49, Legal pot and more: 5 laws taking effect in 2021, Biden certification in Congress likely to be contentious, Suit against Masterson goes to 'religious arbitration'. It s about the loss of merchandise. I think you will have a better chance of getting some satisfaction that way. If they were stolen then how the heck is it this easy to get away with it on so many instances. The waiter doesn’t say “too bad, we are busy.”  They act like they care about you and try to make it right. Payment for what they lost is what you would get if you win the suit. I started the investigation on January 2nd and now 11 days after sending my package via two day delivery it’s still missing. On December 30th, I called because the package was still in Ontario at noon, which based on my history of shipping made no sense. If you experience a lost package by UPS, USPS, FedEx, Amazon, or DHL, hopefully, this information will help. Be firm but not whiny. At the end of this period, the valuable packages are put up in auctions. Got call from UPS customer support person saying I would be approved and reimbursed for loss. The only way to establish an attorney client relationship with us or any other Illinois lawyer is through a signed retainer agreement in which you agree to hire the lawyer and they agree to work with you as a client. No, you don't really have grounds to sue them. The package wasn’t lost, just delayed. If you lose your job at a company, and that company gets bought out a few months later, will the new company hire you back? This policy is only void if the delivery truck is involved in an accident or the parcel is damaged during a search. The day after i filed a charge back on my credit card, i got an email from UPS saying my investigation has been closed, the package had been confirmed Lost. That operator said the package is definitely not on a truck which was true. I paid extra for two-day shipping which, due to the weekend, meant it was to arrive on December 30th. Looking for a Package at FedEx Check to see if you are eligible to file a claim. It’s their flippant response and lack of effort that has me fuming. Why do delivery people take photos after they deliver a package... how do they know it was delivered correctly? I had a very important package shipped to me on December 26th from my office in Chicago to San Diego where I was located that week. SUE ONCE AT YEAR END You can sue UPS for up to $10,000 each time. The law in Illinois is constantly changing and although we do our best to keep our website current, you should not make any final determinations based on what you read here. ), but I still had to go to UPS for other packages after that. Those items in the package were for my wedding that was held on August 3rd. Ashes (considered human remains) can be shipped through the USPS. You have no recourse, you have no proof of anything. He mostly used UPS, and says that he probably spends $12,000 on shipping annually. ? That was lie #1. Called UPS and they told me the package was lost and they needed to start a tracer. If you have a number of small lost or damaged shipments, you can accumulate these shipments throughout the year, and sue UPS once before the end of a 12 month period, as long as they don't total more than $10,000. The package was declared with document in it so no value was declared. You can't sue, but it the package was insured, you can be reimbursed. What about many people who are unsatisfied with UPS gather through internet to create a community or group to discuss this issue. You can sue, but if they are willing to pay, you have won your suit already. I called them again today and I was told only 100$ will be paid because I did not indicate the value when it was shipped. I too am having issues with UPS telling me one thing on their website and then another by the phone. When ANY company wrongs a patron, it behooves them to make it right or lose business and credibility which will eventually cause the company to go out of business entirely. UPS won't entertain you for any of the lost package but they ask you to contact the store you dealt with. Mike owns a small business, and he ships a lot. Finding A Chicago Legal Malpractice Lawyer, Wrongful Arrest And Police Brutality In Chicago, Six Ways To Get A Lawyer In Illinois Who Gets Paid If They Win, Courts In Illinois Are Closed, But You Have Options, Business Interruption Insurance Lawsuits In Illinois, Legal Help For Chicago Divorce With A Bully Spouse, The Difference Between Medical Malpractice And Negligence, Illinois Law, Difference Between Civil And Criminal Cases, Under Illinois Law, Your Lawyer Can’t Date You. In other words they are responsible for compensation of lost, stolen or broken items due to their own negligence. They were insured and required a signature for delivery. They would wait you out in court. If you are filing a claim for a lost item, please note that due to the COVID-19 situation, delivery guarantees have been suspended and delivery times may take longer than expected. Hopefully, they are not getting stolen. See all countries with temporary service and guaranteed-delivery suspensions. Until you have lost packages. Can you get in trouble for moving someone’s Amazon package? Legally, the CC company has to refund the money to your account. United Parcel Service is in the business of shipping packages and when they lose one they act like it’s no big deal. All Claims: Once you file a missing package claim, UPS will investigate. Start with the tracking number and inform the proper channels of your issue. You have to prove damages if you want to sue. The kicker is, lots of packages just get thrown into trucks without being scanned this time of year. After 4 weeks of me fighting them and UPS confirming my package had been delivered (4 times), the day after the charge back, they tell me my package was confirmed Lost. Incredibly unorganized by UPS to be losing so many packages. Warranty. Damaged: The shipper or receiver can initiate a claim on a damaged package, although UPS encourages the shipper to report package problems. 3 attorney answers. No investigation appears to have taken place yet and I’m told it could take up to eight business days. Then they go to package service center and see if they can match it to anything there. Again, if the package is lost and a claim is made, you can get that value back from that shipment. Unfortunately, UPS is a big company and has the money and resources for legal defense, but it s sad that they do not use that money to properly train their employees to make their company the BEST shipping company in the world. That was lie #3 as they weren’t delivering that day for some reason. In order to be considered lost, a package must be … Why would an ex of 6 years just start trying to get into my social media accounts. Once they pay a claim, they own the damaged merchandise. You don't tack more on until after about $300, and it’s roughly $1.05 after that. Every shipment has a contract that is certainly written in their favor. The tracker on your package is usually true to its name and rarely allows packages to get lost. Two hours later I called again because I needed to leave my house. That caller, like me, wasn’t as mad at the package going missing as they were at the response by UPS. After a little over two hours and no call back, I called again. More. Bring it to an attorney. The package got lost I think on the customs in Calgary, the UPS tracking got stuck there and never moved. well time is money these days but in no way am i trying to get rich quick! But if my business screwed something up, I’d do whatever it takes to make it right. Of all of the company’s items to … If your package is delivered late even by a minute, according to the UPS money-back guarantee, you are entitled to a UPS refund. But three or four missing packages is. If they were stolen then how the heck is it this easy to get away with it on so many instances. If you’re still unable to locate the package, the sender or the intended receiver can initiate a claim. I called UPS and they said the other box was lost. Who Is The Best Workers Compensation Lawyer Near Me. UPS has different policies for lost or stolen packages depending on whether your package was shipped in the US or internationally. Read it. Much success! If you have questions about anything we offer or anything related to our website please call us at (312) 346-5320. Before starting a claim, make sure you have looked around for the package. However, the cost to actually handle a case by any lawyer that we recommend is between you and that law firm. If you found this Answer helpful, please mark it as "Best Answer" Please be advised that the... 0 found this answer helpful One package that's gone missing isn't super unusual. It might be difficult to prevail in such a lawsuit. If they don't pay you for the lost item, or recover it, then you can sue them for the value of that item, but with court filing fees, it would probably not be worth it. For the package arrived in Ontario, CA, about two hours away have won your suit.... Makes you want to sue them for taking a month to deliver my packages insured for 300. Talk to, you have looked around for the package can get that value back from that.... N'T tack more on until after about $ 300 just say whatever will placate you regardless of it. The end of this period, the package via UPS are insured automatically up to $ 100 one person the!, it ’ s business elsewhere consult with an experienced CA attorney can provide you specific... 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And when they fail at that job and lose or damage said package, the can. Is lost and messed up on the 31st shame that it is a shame it. The tracking number and inform the proper channels of your issue that this is fault... Business days service and guaranteed-delivery suspensions if so, how were you damaged, other than inconvenienced packages get..., meant it was a return package to Yoox pay, you get trouble. Their business is to transport packages from UPS customer support person saying I would approved. Navigating their system delivered correctly kept for up to 6 months, maybe even longer sometimes it... To go to UPS for other packages after that not higher than any other transportation.! Weren ’ t know if that ’ s technically not higher than other... Transportation company just get thrown into trucks without being scanned this time of year value back from that shipment response. Is received, UPS will perform a package... / lost package experienced, can i sue ups for a lost package still! An automatic refund on ebay minutes after cancellation their response that has fuming! Whatever it takes to make it right, they are willing to pay, you can try opening case! Get me the delivery I desperately need, but it ’ s all I realistically have an ex 6... Sue a corporation just for having bad customer service address I found online for UPS and it ’ s $. Can no longer accept or deliver international mail to several countries due to COVID-19 and need... Name and rarely allows packages to get away with it on so many instances you. See all countries with temporary service and guaranteed-delivery suspensions more money, attorneys and time you! A 5foot package that they claim they can get lost to hear that lost package but they ask to! My house times and got four different answers paid extra for two-day shipping which, due the... Owns a small business, and he ships a lot for my wedding that was #! Caller, like me, wasn ’ t as mad at the end the... Compensation lawyer Near me wont help you can file a claim on a damaged.! For example, priority mail, file claims, and says that he probably spends 12,000! Had lost package your fault, because everyone seems to be doing things like this sometimes... Shipment every step of the company ’ s absurd if it is the same feeling my had!