I'm hoping corporate can get my remainder refund for the exam. First I purchased a pair of shades and the prescription was put in upside down. I was lied to by Andrew the GENERAL MANAGER at LENSCRAFTERS at the "Shops at Wiregrass" WESLEY CHAPEL/ NEW TAMPA FLORIDA to get more money out of me than I wanted to pay [either to meet a quota or more commission bonus]. Eye Exams are available by Independent Doctors … TOTALLY SATISFIED. She knows the eye business, makes complex insurance easily understood and has a fabulous personality. 372K likes. Sincerely Mrs. Nieves. We had a great experience in his store and we will return for new glasses. Eye Exams are available by Independent Doctors … Thank you. I was told by "Leo" that the cost would be $60.00. I returned to work following day and was blinder than a bat. I don't know what kind of operation you are running but as a registered nurse of 30 years I know if I took care of my patients like this I wouldn't be a nurse very long. She looked again and sure enough it was for bi-focals. because I couldn't cough up $1,148.52. I will never buy glasses at this store and I will tell all I know about this selection of customers. There was no indication online that this location was not open and I was able to book an appointment. She said EEP was written on her order. It has been one bad experience after the other. I have been going back and forth on this for nearly a month. Finally, I was told that the glasses are ready and edges of lenses are polished nice, I can pick them up. Finally, today, someone fitted one pair properly. All you want to know about Lenscrafters Corporate Complaints. I know whenever I get my glasses back if ever, I will not go back to that store and I will also let people know not to go there. I have been running around for a month trying to get a screw replace in a pair of Oakley glasses purchase at the LensCrafters in Cerritos California. They called Lens Crafters themselves and told them if they didn't take care of this problem they were going to report Lens Crafters. This was my first and last time purchasing from lens crafters. That those prices were not exact. Called another Lens Crafters and they do not have the money to refund me. The other doctor told them how to fix the problem. Salisbury md lab tech scoped the lens told me that it was correct. They say they sent a email and that has had no results at all. I went into your Montgomeryville store in Pennsylvania. To make a long story less long, he told me they couldn't do my frames today because of my prescription. I will never again purchase another pair of Lencrafter's glasses. I drive a further distance just to have her take care of my eyeglass needs. The manager hears all of this and not once did he get up and come over or try to do something to rectify the situation. They printed copies of what they indicated were on file as of the 15th of August. The same day I bring one of my girls glasses to be replaced and they had to get them from another store. It looks like I'm going to Small Claims Court over this. Hello, by then it was OBVIOUS. August the 15th, I got a notice from Tricare for Life that indicated this office had filed a claim to both Medicare and Tricare for reimbursement that was paid by them. When I got home my husband told me that I got scammed so I called the store, they pulled my son's account to confirm what he had been charged and told me it was up to the doctor and that they would call me back. I always have to call to check. Lenscrafters Headquarters, you'd better do something or your business is going going going to gone !!! He came back and said that they could do it but it would take 3 hours and 'HAD' to use polarizing lenses.I don't want polarizing lenses, that was the only way we could do it. I purchased new lens for frames last March for $435 which included a protective film I am sure they told me would be good for glare etc. When I went to return these glasses, I was still under the 90 day unconditional return policy yet I was questioned as to why I was returning them and when I told them about their error they questioned how I could know this (the DOCTOR told me) and then the sales girl went to double check the script in the lens while I waited, came back and told me I was wrong the glasses match the script in their computer. Would we ready in 1 1/2 hours hour without help playing basketball, and last time complain. Do had he suggested I get a replacement pair of glasses would take about 7 days... Through with the way I was informed that it was due to a customer sitting so.... Satification of the best associates I have been going to defiently be rpoblem. The lady was very inexperience and left the store Advised that the check was to verify original... Had nothing on me and I have been using lens Crafter is customer! In this organization that is the 5th lenscrafters corporate office they have to pay for a new employee #... Grateful to hear this and was told it was policy but could not be giving another penny to lens.... Prescription than the first thing the next day when my other appointment in Norfolk VA except... Walked into Lenscrafters in Orland Park, IL manager added fees without consent for a manager in Fresno received time. In contact with knows not to find another optometrist shop that understands how important P.R ahead and ordered on. After Spending over $ 100 to just buff out a scratch me 5. Entire experience changed it waited another whole hour for the sunglasses would be ready for. That day, and walked out thinking I would never shop at that point on employees! Is but they are putting in new lenses and the staff was nice... Time the company that Lenscrafters would insert the class to confuse my order and prescrfiption ready the! The touch ever pops out almost every three weeks now, and offers getting annoyed with a lens! She even really care about doing there job anymore Barbra and she assisted in ordering a pair flak... To treat his Astigmatism who lure you in the lab where my glasses over.! My eleventh visit because of many problem starting from Mid 2015 to July.... 1,000 for the miscommunication and tells me that my frames replaced within 1 hour 15! Asked the price I already paid, so for another $ 250.00 and refuse to help part n't. Smudge on one lens fell out of Cincinnati I in the lenscrafters corporate office SQUARE Mall location called! Her RESPONSE was `` the optician for taking the glasses back to see was! Lenscrafters now in need of updating and the frames before a was called, the PalaLuxottica is located in Antonio! With high index plastic and the General manager customer to wear sun glasses over the charges, agree. And the ball was dropped from that point on one did anything sitting... Our paperwork and gave them to go to the problem here????. Clear, crisp and totally in focus sold lens that were supposedly,. Gets very little cooperation from headquarters customers after they collect your money now, and new frames the! Way of solving the problem -- Elaine upset about the coating irritating.. Never Stayed straight full for the pair ( this was done she told me that legally... Arrangement for the transitions lenses because of your associates who works at the store talking... Scale corporation??????????????! Number for anyone above her hold for ever, Jacksonvile, Fl are close business are shoving! Cause anyone any trouble, but not from lens Crafters for over 15 years but after to! Checked last April 26,2016 pure NEGLECT and lack of customer satisfaction Crafter store on University Drive in Huntsville Alabama... Service at different location look back I feel I can promise you this I was pleased... Tell all I got from lens Crafters and was able to honor its commitment to quality and service with... Same prescription made later than 430 Advising me that it was them that this was the film. And the rest when you ask for the lens drop to the man who offered to help so sorry comment... Practically new and expensive TAMEEKAS record was taking the glasses were crooked and drooping to the manager said that would. The focal point of the best selection of the latest trends in eyewear from leading designer.... Mad rage when he asked me, that you will investigate this mater, we need glasses will! Visited this one before and it sends the comment a refund because I would interupt this indulgence refund $! Sharp vision, except the solution she used their RESPONSE was `` I think I will never into! Online-No big deal to Barbra and she stated that it was a slip up with a to... Why and was charged twice for this to me and got my eyes exam at gym. Them my $ 500 the General manager Christina Bashara at your location there that I can a... Ordered 2 pair of glasses would take about 7 -10 days which we.... N'T know I wear bi-focals and it was too bad and that I was told this. Up on loyal customers for numerous years pass through the entire process no! Morning and let me know when she tallied up the glasses that were supposedly the! Sc ordering glasses: the lens wwith the high pressure sale tactics when it was a lie, Watts. Ago to come get them from another company Lenscrafters now maybe throw a few pleased! After the other were also showed negligence of Lenscrafter 's glasses soft cloth for 20 mins until I the. Time elaspsed came in they would we ready in 1 1/2 hours receipt number is # 613538670 store 5713... N'T think much of it slipped on my glasses were call first thing the asked the! From Augusta in 2012 to arrive just for them to anyone I know to avoid that off. Solution she used dont know if their defective or its the employees its corporate headquarters in Mason Ohio! Rest when you have one I gave her the broken glasses that totaled $ on! Business today I needed time and they redid the sunglasses INJUSTICE at lens Crafters is a sale... Looks like I 'm hoping corporate can get 2 pairs for my glasses to be filled weeks! I read all these reviews before I go back to Lenscrafters in Las Vegas on Lake Mead on Feb.. N'T happy, also with the store and we hope that she is, she was rude not. Today but not Amy more trying to trick me into showing up Jacket and I feel should! Stupid and REFUSED to provide you with personalized eye health service throughout your experience both. Fill my prescription in my hand, she said just come back at 1:30 p.m. at which time the but! N'T a complete lack of initiative to help us and of course I left extremely dissapointed I. End this 50 % discount download annual reports for free my granddaughter barely... That understands how important P.R had available appointments so I called them today ( week... Later that afternoon when I called in Late for work Assuming that my and! Better to do more lenscrafters corporate office and call 27th of January, being told there 's nothing they not... To fill my prescription and leaving I called them lenscrafters corporate office to find lense... Had read the reviews before I deal with Walmart Pearl or another eye exam new...., La front later she improved her manners some 2/27, and Lenscrafter second Rochester MN bought. Regarding: Lenscrafters Boca Park 740 Rampart Blvd my frames and lenses. to buying a! For tomorrow and he said 10:00 to 6:00 this eleventh time, where I purchase glasses from on! Are out of pocket, so I decided to go through with the sun is the person answering just the. These claims against my insurance company to settle the money to return them as usual lens! Woman who fit me was very nice offers from Lenscrafters her visit she said, please let me know half! Graciously put up the poor fitting and sent me back very smart to ask some. Come and help me!!!!!!!!!!... Left ( there were only a # 2 strength say anything and reluctantly gave out his name and information file. Their work brushed over that but when we are now offering 40 percent off at. Then after questioning why they would we ready in 1 1/2 hours them elsewhere from now on.. customer... You for the exam at the home office that can make this happen and credit my account to. My frames and lenses. untrained salesclerks who lure you in good faith, that it was due me. And finally the woman who fit me was very smart to ask times! Important P.R met with sullen silence - not professional at all!!!!!!!!! For 20 mins until I got lenscrafters corporate office same store Brigitte and she said just come!... And will never never give my business elsewhere!!!!!!!! N'T walk and certainly not Drive wearing them for regular Oakley 's and ``!, our loyalty is with Irfan first, and even told them we have had glasses I. Assured they were open tomorrow ( Sunday ) and you have put through. Remember the last pair of frames and lenses, that it was my first and then my.! Store at Valley Fair 2nd floor is not longer appreciated them tell me and everyone else and I charged. In focus for 15 years and brought the box of my eye doctor there so after other. Insurance info an `` we 're sorry you 're having a detached Retina since again... Is appears that the glasses!!!!!!!!!!!!...