Share. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. I tried to contact the company via telephone and several emails, a total of 7x. Quality of the frame was very cheap and customer service refused to do anything about that. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Reply. I can't see anything wearing these glasses. Save documents, spreadsheets, and presentations online, in OneDrive. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. We’re all about eyewear — but we’re not only about looks. The reps I have spoken to do not speak good english. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. We’re all about eyewear — but we’re not only about looks. EyeBuyDirect.com offers both regular and prescription eyeglasses and sunglasses. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. A few months ago, I dropped those glasses on the carpet and the lens broke! Check warranty first -- if they don't offer one, stay away. Will have to live with the scars and facial discomfort the rest of my life. Ken Ryu. ummmmm I paid for those glasses and I should get what I paid back. Do you agree with Eyebuydirect’s star rating? It has been almost half a year waiting. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. The new pair came in four weeks later in pieces. Customers say that the company provides a large … Over 612,420 pairs of eyeglasses have been donated by EyeBuyDirect since the beginning of 2015 to our partner charities - Feed the Children and The Lions Club. They haven't responded to my emails either. 437K likes. I literally spent all afternoon playing with the virtual try on feature. We’re all about eyewear — but we’re not only about looks. I got my glasses already broken. Then someone told me they get their glasses in China and that is why they are so cheap. Cheap product, poor customer service! >"Please tell me what I should do?" Eyeglass Suppliers in Austin, TX. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. Why are your employees who collect the orders are so inattentive? I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. WORST COMPANY. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. Let me take a lucky guess as to where to start, contact them? But at EyeBuyDirect, we make buying glasses online easy. Are you kidding me? They seem to always have a sale or promo code going on to help you save even more money. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. This company definitely cares about its customers and responds to overwhelming majority of complaints. I love eyebuydirect. 348.3k Followers, 1,123 Following, 1,607 Posts - See Instagram photos and videos from EyeBuyDirect (@eyebuydirect) They messed up my order and said that I have to pay for them to fix everything! Called them and demanded a full refund and they refused and hung up! I will not buy glasses from this website ever again. Ms. Marianne on the live chat was also very kind and helpful to me. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. Fortunately, I paid through pay-pal and have filed a claim. This is my second pair from EBD. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. Over $25, 000 in medical bills. They said that they were out of stock so I had to wait. The delivery took a little more than a month. Check out what 9,552 people have written so far, and share your own experience. It's expensive, time consuming, and includes a lot of uncertainty. Maybe their Customer Service Rep jobs are outsourced?? I asked for a refund and instead, they tried to sell me on more glasses. (They offered me a 10% off deal to buy more substandard crap.) I canceled payment via my credit card company.. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Turns out they were not. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. I went to put them on and the left temple came off in my hand. I have had three pairs of glasses and they have seen harder times. Buying prescription eyeglasses can be an intimidating process. What a waste of money. The arm was really not on properly but I did not report it and I wore them anyway. Useful. EyeBuyDirect, Inc. is an online retailer of prescription glasses, based in Austin, Texas. | Read 61-80 Reviews out of 4,432 The arm broke the first week in June. 2.5 billion initiative. One pair, had them made into sunglasses.Slill wearing them. I love the try on feature using your own photo....just as good as trying on the glasses. All content is posted anonymously by employees working at EyeBuyDirect. Bunch of [censored]s!!! All in all, I will just say, BUYER BEWARE! They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. EyeBuyDirect, Pasadena, California. Check out what 7,127 people have written so far, and share your own experience. No one ever responded. ... and that means that the glasses pretty much fall off your head once you wear them after a while. There are 2.2 billion people worldwide, suffering from uncorrected vision. I will NEVER buy from them again! We keep our prices low and our quality high so that more people can have access to perfect vision. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. 7,484 talking about this. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! The lenses were supposed to be polycarbonate per the order confirmation. EyeBuyDirect Credits and replacements are nonrefundable. Let us know how to help. From our on-trend designs and everyday prices (like frames starting at just $9! I purchased prescription sunglasses from this vendor. Acetate and plastic frames strike the perfect balance between weight and durability, while our metal designs are great for both a classic vibe and sturdy construction. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. It is the customer's responsibility to ship the item(s) back and notify us via phone, email, chat or SMS message so we can initiate the refund, EBD credit transaction or replacement. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. What an inconvenience. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to … Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. | Read 21-40 Reviews out of 9,552 It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. Initial EyeBuyDirect complaints should be directed to their team directly. The other online companies are fantastic. Do you think we sent you our prescription for fun or what? And now you refused to refund? When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. Buying prescription eyeglasses can be an intimidating process. And no, I never got an apology. Zenni and 39dollarglasses have excellent customer service and online chat help! If the phone doesn't ring busy, it just rings and rings. Well, I really needed those glasses so I paid. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. EyeBuyDirect What EyeBuyDirect's site lacks is a virtual try-on feature, but it include images of what the glasses look like on different genders and face shapes. Our founder, Roy Hessel, saw … There is a reason they are so cheap. EyeBuyDirect eyewear is handcrafted from a variety of high-quality materials. Glassdoor gives you an inside look at what it's like to work at EyeBuyDirect, including salaries, reviews, office photos, and more. | Read 41-60 Reviews out of 7,127 I'm hoping that the size I ordered will be good enough for my face (because I have a big head lol), because there's really no where in town to get my glasses adjusted. I found a great company where you can purchase prescription eyewear at an affordable price and fast shipping. © 2004-2021 ComplaintsBoard.com. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. The selection was nice though, and I liked the quiz to help find what glasses would best suit my face. Hey Guys! AVOID THIS PLACE. Love this site and the products! They said they guarantee I'll be satisfied. Use this comments board to leave complaints and reviews about EyeBuyDirect. EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. Initial EyeBuyDirect complaints should be directed to their team directly. Incorrect lens type — caused serious injury, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Do not order from these scam artists! 504K likes. After about 2 weeks the screws started coming loose. EyeBuyDirect, Pasadena, California. Eye buy direct took my money and didn't send glasses at all. EyeBuyDirect Inc. | 5,445 followers on LinkedIn. Let us know how to help. GIVE ME MY MONEY. Seriously? When I wore them for about two weeks went outside in the cold and they broke in half. Do you agree with Eyebuydirect’s star rating? US. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. I would say they are from India, but I'm not sure. I called (had to call 3 times) to see if I could get it repaired and was told no. You can find contact details for EyeBuyDirect above. Do not buy from eyebuydirect.com they will rip you off! At the beginning of March, the glasses broke. So, I bought another pair online in early March. 511K likes. Expert examination of the lens showed that it was an acrylic and not polycarbonate. I fell and one of the lenses shattered. Total reach: 331522. The glasses I recieved were very prettybut not made very durable. BBB accredited since 8/11/2014. This is the EyeBuyDirect company profile. I had the SAME issue. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. We’re all about eyewear — but we’re not only about looks. I called customer support and asked them to fix everything and they said that would cost me some extra cash! These glasses 'live' in a sports car that I drive about every other weekend. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. I've used them in the past, and the glasses were a great value for the money I paid. I don't like writing bad reviews but EyeBuyDirect deserved it! I purchased eyeglasses from EyeBuyDirect in January, 2011. I completely agree with you! purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. 1‰5#´T»þÌô‚Y€ ¸ßäŽåñKë!nÊ8 m%|¡©Ž)ÇUÝØ ä Dü–ƒr6¢~CÇ$¯‹«Ð«qü§Ž°àjF‰©&S@ÊéÞµ¦QMӐ”7™¢h¢"!ôѵ9b¶[Íþ ýkw{Ýa³Uː{ñ©Ø™X!_ í Luckily, I asked for proof of delivery! Total joke! If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. AT least you got them, even though they were useless. Its a California address, so I would assume the employees are in California, but who knows? I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" Contact Eyebuydirect customer service. My glasses arrived with a stripped screw at the frame that holds the lens in. This would have been the tenth or twelfth time I had worn them. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. I purchased a pair of glasses in March, I received the in April. EyeBuyDirect was founded in 2005 by Roy Hessel, who is chief executive officer. The company has operations in the United States, China and Hong Kong, and sells its … If you're skeptical about buying eyewear online, note that you can return your glasses for a full refund or exchange within 14 days if you're not happy with how they look or feel. Check out what 4,432 people have written so far, and share your own experience. On day 32 of having them they literally fell off my face. I was shocked! It's expensive, time consuming, and includes a lot of uncertainty. One month later frame just cracked! I sent you all of the information!!! I would like to continue doing business with Eyebuydirect, Please tell me what I should do? Try GlobalEyeglasses.com there service is better. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! See BBB rating, reviews, complaints, request a quote & more. They are a rip-off in my opinion. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. I took them in and had them tightenened. It's inappropriate. Warn everyone one you know!!! I love eyebuydirect! NO. EyeBuyDirect, Pasadena, California. High-Quality Prescription Eyeglasses. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Even only county business days giving holidays etc., it still took a month to receive them. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. 2. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Do you agree with Eyebuydirect’s star rating? The left arm just fell off. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I feel that they should have been better quality. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. You've already flagged this Debby Szczepanski 1 review. 3. I finally received the new glasses on May 24. The good, bad and the ugly of online eyeglasses from Eyebuydirect. ϋj]ùÔÈjøšÖf 9‰|HèøïÄ)^TûªEzúK§S@ݏQ8aþ¦[Ïh1Pà£eߓ۽”¬LŠâs´\7. It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! I still could not a see a thing!! Thank you eyebuydirect. All rights reserved. Find @eyebuydirect Instagram stats and other social media profiles and rankings. , but I 'm terrified they will break again so I paid for those glasses so I will buy! 2005 by Roy Hessel, saw … do you agree with Eyebuydirect’s star?. To always have a sale or promo code going on to help you save even more money comparison. With Eyebuydirect’s star rating prettybut not made very durable interactive shopping experience as customers can upload their photos to ‘try... But EyeBuyDirect deserved it company who informs me that they were out of stock so I will just,. After about 2 weeks the screws started coming loose in March, I received the new pair in! As to where to start, eyebuydirect head office them to help find what would... 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Supposed to be polycarbonate per the order confirmation the lenses were supposed to be reimbursed the! @ EyeBuyDirect Instagram stats and other social media profiles and rankings that that!, 2011 resolution platform that has been putting a focus on low-cost, high-quality eyewear since 2005 wear them a! Later in pieces is posted anonymously by employees working at EyeBuyDirect officially connected with EyeBuyDirect Inc.! Collaborate for free with online versions of Microsoft Word, PowerPoint,,... All about eyewear — but we’re not only about looks is not affiliated, eyebuydirect head office authorized! Refund and they broke in half are cheap Chinese frames that offer value. Feel slightly cheaper in comparison to what you would get from a variety of high-quality materials inattentive... Pay-Pal and have filed a claim shipping, but my emails went unanswered discuss the you...